Frequently Asked Questions
Quick answers to your questions about appointments, billing, insurance, and more. Can't find what you need? Contact us.
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How to Book an Appointment
Three easy ways to secure your consultation slot
Choose Specialty
Browse our departments and select the right specialist for your condition.
Pick a Slot
View real-time availability and choose your preferred date and time.
Enter Details
Provide your name, contact number, and reason for visit.
Confirm Booking
Receive SMS and email confirmation with your appointment token number.
Arrive & Check In
Show your token at the registration desk. We will call you when the doctor is ready.
Phone Booking
8:00 AM – 8:00 PM daily
Walk-in
Visit registration counter
Mon – Sat, 8 AM – 6 PM
Accepted Payment Methods
We make paying for healthcare as convenient as possible with multiple payment options. All transactions are secured and receipts are issued digitally and in print.
Cash
Accepted at all billing counters
Credit / Debit Cards
Visa, Mastercard, Rupay, Amex
UPI
Google Pay, PhonePe, Paytm & all UPI apps
Insurance / TPA (Cashless)
Direct settlement with empanelled insurers
EMI (Zero-cost)
Via partner banks on eligible procedures
Cashless Insurance Process
We are empanelled with all major insurers and TPAs. Here's how cashless hospitalisation works:
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1
Inform at Admission
Tell our desk you have insurance and provide your policy card + photo ID.
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2
Pre-authorisation Request
We submit a pre-auth request to your insurer or TPA on your behalf.
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3
Approval & Treatment
Once approved, you receive treatment without upfront payment for covered items.
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4
Direct Settlement
At discharge, your insurer pays us directly. You pay only co-pay or exclusions.
Emergency Admissions
Treatment starts immediately. Pre-authorisation is obtained simultaneously — no delays for life-threatening emergencies.
Empanelled with major insurers:
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Still have questions?
Our patient care team is available to answer any queries you have about our services, billing, or medical care.
Phone
See contact page
8:00 AM – 8:00 PM
See contact page
Reply within 24 hrs
Emergency
Emergency hotline
Available 24/7