Frequently Asked Questions

General visiting hours are 9:00 AM – 11:00 AM and 4:00 PM – 7:00 PM daily. ICU and post-operative wards allow one attendant per patient for 15 minutes twice daily (10:00 AM and 5:00 PM). Visiting hours may vary during public holidays — please confirm with the nursing station.

Yes. Our Emergency Department operates 24 hours a day, 7 days a week, 365 days a year. Emergency physicians and nursing staff are always on duty. For life-threatening emergencies, call our emergency line or dial 108 for an ambulance.

Yes, we provide ample free parking for patients and visitors in our multi-level car park adjacent to the main building. Accessible parking spaces are reserved near the main entrance. Valet parking is also available at the main lobby for a nominal fee.

Our hospital cafeteria is open from 7:00 AM to 9:00 PM and serves nutritious meals, snacks, and beverages. A 24-hour vending area is also available near the emergency wing. Diet meals for admitted patients are prepared by our dietitian-led kitchen and delivered to wards.

You can access your medical records through the Patient Portal available on our website. Registered patients can view lab results, prescriptions, radiology reports, and visit summaries online. Physical copies can be requested at the Medical Records department (Ground Floor, Block B) with a valid photo ID. Records are typically ready within 2 working days.

You can book an appointment in three ways: (1) Online — use the "Book Appointment" button on our website and select your preferred doctor, date, and time slot. (2) Phone — call our appointment desk at our main number during office hours (8:00 AM – 8:00 PM). (3) Walk-in — visit the registration counter and our staff will assist you. Online bookings are recommended to guarantee your preferred slot.

Please bring: (1) A valid government-issued photo ID (Aadhaar, Passport, Driving Licence, or Voter ID). (2) Your previous medical records, lab reports, or imaging files if this is a follow-up. (3) Your insurance card and policy documents if you are covered under a health insurance plan. (4) A list of current medications. (5) Any referral letter from a general practitioner, if applicable.

To reschedule or cancel, please notify us at least 24 hours in advance. You can: (1) Log in to the Patient Portal and manage your appointments online. (2) Call our appointment desk directly. (3) Reply to your appointment confirmation message. Same-day cancellations may incur a cancellation fee as per our policy. Appointments cancelled with sufficient notice can be rescheduled free of charge.

Wait times vary by department and doctor. For specialist consultations booked online, wait times are usually 1–3 working days. Emergency walk-ins are seen immediately. OPD walk-ins are typically seen within 30–60 minutes of arrival depending on patient load. You will receive a token number at check-in and can track your queue status on the queue display boards.

Yes. When booking online or by phone, you can search and select your preferred doctor. Doctor availability is displayed in real time during booking. If your preferred doctor is unavailable on your chosen date, you can view alternative available slots or choose a different date.

A referral is not mandatory for most specialist consultations at our hospital. However, if you are covered under a cashless insurance scheme, your insurance provider may require a referral from a general practitioner before authorising specialist consultations. Please check your policy terms or contact our insurance helpdesk for guidance.

We accept a wide range of payment methods: (1) Cash — at all billing counters. (2) Credit / Debit Cards — Visa, Mastercard, Rupay, and American Express. (3) UPI — Google Pay, PhonePe, Paytm, and any UPI-compatible app. (4) Net Banking — for larger hospital bills. (5) Insurance / TPA — cashless settlement directly with your insurer for empanelled policies. (6) EMI — zero-cost EMI options are available on select procedures via partner banks. All receipts are issued digitally and via print.

Yes. You can request a written cost estimate for planned procedures, surgeries, or hospital admission packages at our billing department or by calling our helpdesk. For routine consultations and lab tests, charges are listed on our price list available at the billing counter and on the Patient Portal. Actual charges may vary based on treatment received, complications, or additional consultations required during hospitalisation.

We are empanelled with all major public and private sector insurance companies and Third Party Administrators (TPAs). This includes Star Health, HDFC Ergo, ICICI Lombard, New India Assurance, United India, National Insurance, and many others. Please contact our insurance helpdesk with your policy details to confirm empanelment and eligibility before admission.

For cashless treatment: (1) Inform us at the time of admission that you wish to avail cashless treatment. (2) Provide your insurance card and photo ID to our insurance helpdesk. (3) We will submit a pre-authorisation request to your insurer or TPA. (4) Once approved, your treatment proceeds without upfront payment for covered expenses. (5) At discharge, your insurer settles the approved amount directly with us. You are responsible only for any non-covered or co-payment amounts. Please note: emergency admissions are initiated immediately and pre-authorisation is obtained simultaneously.

Common exclusions vary by policy, but typically include: cosmetic or aesthetic procedures, dental treatment (unless accidental), spectacles and hearing aids, vitamins and dietary supplements, infertility treatments, self-inflicted injuries, and pre-existing diseases within the waiting period. Our insurance team can help you understand your specific policy coverage. We recommend reviewing your policy document or contacting your insurer directly for a complete list of exclusions.

For large planned procedures, we offer zero-cost EMI through our partner banks and NBFCs (minimum bill amount applies). Instalment plans must be arranged before the procedure date. For financial hardship cases, our billing department can assist you in applying to our patient welfare fund. Please speak to our billing manager in confidence for assistance.

Our hospital offers a comprehensive range of specialties including Cardiology, Orthopaedics, Neurology, General Surgery, Gynaecology & Obstetrics, Paediatrics, Oncology, Nephrology, Gastroenterology, Pulmonology, ENT, Ophthalmology, Dermatology, Psychiatry, and more. Our OPD, IPD, ICU, OT, Laboratory, Radiology, and Pharmacy are all co-located for seamless care.

Yes. We have fully equipped operation theatres for elective and emergency surgeries across all major specialties. To schedule an elective surgery, first consult the relevant specialist, who will advise on the procedure and obtain your informed consent. Our surgical coordinator will then schedule the OT slot, pre-operative investigations, and anaesthesia consultation. You will receive a detailed pre-op checklist and admission instructions.

Yes, our in-hospital pharmacy is open 24 hours a day, 7 days a week. It stocks a comprehensive range of prescription drugs, OTC medicines, surgical supplies, and medical equipment. Prescriptions from our doctors are fulfilled here. For discharged patients, a 30-day supply can typically be dispensed at discharge to ensure continuity of care.

Yes. We offer home healthcare services including wound dressing, physiotherapy, nursing attendant services, and post-operative care through our partnered home health agencies. Please ask your treating doctor or the discharge planning team to arrange a home care referral before your discharge. Equipment rentals (wheelchairs, beds, oxygen concentrators) can also be arranged.

We offer a range of accommodation options to suit different needs and budgets: General Ward (multi-bed), Semi-Private Room (2-bed), Private Room (single-bed with attached bath), Deluxe Room, and Suite. All rooms are air-conditioned and equipped with nurse call systems, TV, and Wi-Fi. ICU, NICU, and PICU are available for critical care patients.

Yes, complimentary Wi-Fi is available throughout the hospital including patient rooms, waiting areas, and the cafeteria. Connect to the "HospitalGuest" network and accept the terms on your device. Wi-Fi access is provided for 24 hours per session; patients can request renewal from the nursing station.

Yes. Our hospital is fully accessible. Facilities include: wheelchair ramps at all entrances, lifts with Braille buttons and audio announcements, accessible restrooms on every floor, dedicated parking bays near the entrance, and patient transport assistance (wheelchairs and porter service) available at the main lobby.

Yes. Our fleet of equipped ambulances — including Advanced Life Support (ALS) and Basic Life Support (BLS) units — is available 24/7 for emergency pick-up and inter-hospital transfers. Our ALS ambulances carry a paramedic and life-saving equipment including a defibrillator, ventilator, and cardiac monitor. Call our emergency line for immediate dispatch.